The company has created a customer experience management platform that provides both organizations and their customers with an overall view of their relationship. itbusinessedge RSS Feed
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February 1, 2021 albert
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Customer support quality can make a big difference when measuring satisfaction among buyers. itbusinessedge RSS Feed
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June 16, 2020 albert
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An inside look at one virtual customer event necessitated by COVID-19. itbusinessedge RSS Feed
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April 17, 2020 albert
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Salesforce is updating its customer data platform (CDP) to personalize sales and marketing efforts via AI. itbusinessedge RSS Feed
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June 25, 2019 albert
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Organizations can manage complexity generated by new privacy regulations like the California Consumer Privacy Act with a Customer Data Platform (CDP). IT Business Edge | News, Analysis, and Trends
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August 24, 2018 albert
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Effective business-to-business marketing requires deep insights, which Google Cloud’s infrastructure and solutions can deliver at scale. Today we’re announcing a new alliance with Marketo, a leader in enterprise business-to-business marketing automation. As part of our work together, Google Cloud will help Marketo migrate its entire...
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August 27, 2017 albert
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Several carriers are involved in research and development of universal customer premise equipment (uCPE). IT Business Edge | News, Analysis, and Trends
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May 11, 2017 albert
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Successful retail outlets are always striving to improve customer service. Brick-and-mortar stores are borrowing a page from their online counterparts and turning to new technologies like Chrome to help make shopping easier and more fun for customers. Here are five ways retailers are using Chrome...
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January 13, 2017 albert
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